Shopify app Momoka - privacy policy

Welcome to Momoka!

Your privacy is important to us. This privacy statement explains what personal data we collect through our applications (“App”) and other services, how we use the data, how it may be shared, and for what purposes. We also explain your rights and options regarding the use of your data that is in our possession.

References in this Privacy Policy to “us,” “we,” or “our” refer to Momokacorp. References to “you” and “your” refer to you as an individual user of our websites and applications, or you on behalf of the business entity you are authorized to represent.

This Privacy Policy reviews our general practices when you access or use Momoka application (“App”).

Keep in mind that this Privacy Policy covers just our practices with our business customers and website users. We and our hosting providers and other trusted subcontractors cannot control, and are not responsible for, any data collection and use by third parties, such as the operators of ecommerce platforms you use, the providers of third-party services you integrate with your online stores or systems, or the practices of merchants who use our Apps on their websites. Please be sure to consult the privacy statements of these third parties to understand what their privacy practices are.
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Personal Information We Collect

How We Use It

Account Credentials and Usage. We collect information on passwords, password hints, account identifiers, tokens assigned by ecommerce platforms, and similar security information, and we monitor subscription time and other usage metrics related to your use of our Services.

For identity authentication, account access, and support
For subscription billing purposes, including the calculation of any per-transaction or similar charges
To better understand how our Services are used and might be improved

Information Collected From Devices. We may collect information about the devices you use to access our Services, such as information on the operating system, which web browser is used, your Internet Protocol (IP) address, the referring URL, your location, and unique device identifiers.

To help authenticate you and improve the appearance and functionality of the Services for you
To provide support
To help target marketing and promotional activities
For research purposes to understand how you use our Services and help improve and develop new offerings

Information We Collect Using Cookies and other Tracking Technologies. We use various technical mechanisms such as cookies, web beacons, and similar tracking technologies to monitor how users use our Services and what their interests are. “Cookies” are small pieces of information that a website sends to your computer’s hard drive while you are viewing a website. “Web beacons” refer to various tracking technologies used to check whether you have accessed some content on our Services or to understand your interests.

You can disable all cookies through settings in your Internet browser, however if you choose to do so, some components of our Services may not work properly if necessary cookies are blocked.

To support certain functionality of the Apps and Services, such as remembering your privacy preferences, login information, or filling in forms
To count visits and traffic sources, so we can measure and improve the promotion and performance of our Services
To provide enhanced functionality and personalization, such as videos and live chats (these may be set by us or by third-party providers whose services we have added to our websites)
To help target marketing and promotional activities
To compile aggregated statistical or anonymized information about our Services, how they perform, and how they are used; this information does not contain any personally identifiable information

Information Third Parties May Collect Using Cookies and Other Tracking Technologies.Some tracking technologies for third parties may be used in our Services, such as cookies required by third-party ecommerce platform providers, and those required by our advertising partners. These technologies can identify how you interact with our Services, your interests, and your interaction with advertisements.

You can opt-out of many third-party tracking technologies individually. For more information see the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.

You can also disable all cookies through your Internet browser, however if you choose to do so, some components of our Services may not work properly.

When required by ecommerce platforms or other services providers in order to provide the Services you have requested from us
To better understand how customers use our Services
To help target our marketing and promotional activities
To help target third-party offerings you may be interested in

Information Provided by eCommerce and other Platforms. If you install our Apps or other Services on an ecommerce platform such as Shopify, we will receive information about you from the ecommerce platform. This may include your name, phone number, other contact information, and location. Depending on the Services, it may also include your authorized users' contact information as well as contact information for your customers and other data that may be needed for use of the Services. Shopify app will read your orders, products and customers informations.

To authenticate you and your right to access our Services
For billing and support purposes
As needed to provide the Services you requested and to integrate with third-party services you have selected
To communicate with you regarding your account and administrative issues relating to use of the Services
To communicate with you for marketing and promotional purposes, if we have your consent to do so
To comply with legal requirements (such as court subpoenas)
To protect our legal rights or those of third parties (such as fraud prevention)

When We Share Your Data

We do not sell your personal information. We share your personal information only:

If we have your consent or instructions to do so
With our trusted third-party subcontractors such as our hosting providers as needed to provide the Services to you, and to support and maintain our systems
When we are required by law to share the information such as in response to a court subpoena, although we will try to contact you first unless we are prohibited from doing so
If we believe it is necessary to protect our legal rights or to prevent harm to another party, such as for fraud prevention
If our business or any business unit merges with or is acquired by a third party.

When you use or sign-up for our Services, you are consenting to the use of your information as described in this Privacy Policy. You might also be asked for your consent to collect, use, and share certain data when you sign up for a particular contest, promotion, sweepstakes, survey, or event.

When you use one of our Services, you are instructing us to process and disclose your information based on the functionality of our Service. For example, if you have elected to integrate one of our Services with a third-party service, you are instructing us to share your data as requested by that integrated service in operation. If you use our Service on a particular ecommerce platform, you are instructing us to share your information as requested in operation by that platform provider. We are not responsible for the activities of these third parties. We encourage you to review their privacy statements to understand how they collect and use your information.‍

Your Rights Regarding Your Data in Our Possession

We endeavor to provide you with reasonable ways to access and control your personal information in our possession or control. Often that access and control will be available through the user interface of our Apps and Services. If not, please contact us at info@momokacorp.com for assistance. It is our intent to honor all legal requirements as they apply to your personal data now, and as they may develop in the future.
Your rights include:

Opt-Out. We may periodically send you free newsletters and communications that promote our Services. When you receive newsletters or promotional communications from us, you may indicate a preference to stop receiving further communications from us and you will have the opportunity to “opt-out” by following the “Stop” or “Unsubscribe” instructions in the communications. Opting out of promotional communications does not apply to administrative notices we may need send to you such as those regarding your account and status, or updates to our Terms of Service or Privacy Policy.

Ability to Edit or Delete Your Personal Information. Normally, you may edit your personal information through the user interface of the App or other Service being used. Otherwise, you may request that we edit or delete your account information by sending an email to info@momokacorp.com. Please note that we may be required by law or record retention requirements to keep some of this information, and we may be prohibited from deleting all of it for some period of time, in which case the information will be archived and used only for the required purpose. We will respond to your requests to edit or delete personal information within thirty (30) days, or sooner if required by applicable law. We will otherwise retain your information for as long as your account is active and needed to provide you with the Services you have requested, or as necessary to comply with our legal obligations, record retention requirements, to resolve disputes, or to enforce our agreements.
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International Transfers of Your Data

The personal information we collect is normally stored in secure hosting facilities in the European Union. Your personal information may be accessed by our personnel in other countries on a need-to-know basis in order to respond to your support requests, and to provide other maintenance, communications, and development services.

We will ensure that any transfer of personal information from countries in the European Economic Area (“EEA”) to countries outside the EEA will be protected by appropriate safeguards, for example by using standard data protection clauses approved by the European Commission and the United Kingdom, or the use of binding corporate rules, or other legally accepted means.

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Changes to this Privacy Policy

Momoka reserves the right to change this Privacy Policy and our privacy practices in the future. We will provide notification of material changes to this Privacy Policy through our website and/or by email to your email address(es) we may have on file. We will provide notice at least thirty (30) days prior to the change taking effect and the revision date of each Privacy Policy will be posted with the policy. Your continued use of the Services after the notice period has passed and the policy changes are effective constitutes your acceptance of the changes.

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Contact Us

Momoka representative in the European Union for data protection matters, pursuant to Article 27 of the General Data Protection Regulation of the European Union are located in Italy. This resource can be contacted in addition to general corporate inquiries (info@momokacorp.com), only on matters related to the processing of personal data in the EU.

Momoka welcomes your comments, questions, and concerns regarding our Privacy Policy. Please contact us at info@momokacorp.com or at our mailing address below:

- Momoka s.r.l.s.

Strada Lungofino, 187 Blocco H

Modulo 14 c/o Centro Commerciale Ibisco

65013 Città Sant'Angelo (PE)